AMS

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Intelligent, Autonomous Operations for Modern Enterprises

Reimagine Application Management Services with an AI‑first, technology‑agnostic approach. YASH’s AI‑led AMS moves enterprises beyond reactive IT by embedding intelligent automation, predictive analytics, and deep domain expertise across SAP, Oracle, Microsoft, cloud‑native, and custom platforms. With proactive monitoring, self-healing, and continuous optimization, IT operations transform into a resilient, value-driven engine—delivering faster resolutions, lower costs, and always-on performance within the guardrails of enterprise governance and compliance.

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Global Customers

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Applications supported

$0M+

in global business innovation value delivered

Measurable Outcomes

20–30% Lower TCO

Decrease total cost of ownership of running applications by 20-30%

Reduce TCO by optimizing the SAP environment, and ensure you get the most out of your SAP investment

10%+ Value Realization

Achieve at least 10% of contract value as additional benefits through value-focused delivery

Access to certified experts with deep industry knowledge and technical skills

Improved SLA Compliance (YoY)

Year-on-year improvement in SLA adherence levels through increased operational efficiency

SLAs to meet the business needs and performance goals

Predictive Availability Uplift

Increase application availability using data and analytics for predictive maintenance

Automation in monitoring, batch job processing and ticket triaging

90%+ End-User Satisfaction

Achieve end user satisfaction levels of >90% through proactive user interaction

Metrics, KPIs for tracking the operational elements and increased collaboration between IT and business

Application Portfolio Optimization

Seamless transformation and rationalization of your application landscape

Adapt to the changing business needs, providing the right level of support as the business evolves, without locking into rigid contracts

YASH Differentiators.

Proprietary 3D Framework

Our structured 3D (Discover–Define–Deliver) framework ensures a value-driven AMS engagement.

Hyper-Automated AMS with AI Toolkits

YASH has built custom scripts, bots, and automation toolkits that reduce ticket volumes, enhance self-healing capabilities, and proactively address recurring issues.

Rapid Knowledge Transition

YASH follows a proven, low-risk transition methodology with clearly defined entry, assessment, and exit criteria for each phase.

Flexible and Tailored SLA Framework

Customizable SLA structure, designed to flex according to customer size, geography, application landscape, and business criticality, striking the right balance between control and agility.

Single-team accountability approach

YASH follows a single-team accountability approach, where GTM (go-to-market), presales, and delivery work as one cohesive unit.

Proactive, Continuous Improvement Mindset

Eembed CSI (Continuous Service Improvement) at the core of every AMS engagement, driving year-over-year efficiency gains and innovation-led value delivery

Integrated Suite of AI Powered AMS Accelerators & Capabilities

YASH’s AI-led AMS ecosystem is powered by a robust suite of proprietary tools and intelligent accelerators designed to automate complex workflows, enable self-healing, and simplify platform management—driving proactive, predictive, and outcome-driven operations.

AI Powered Application Monitoring

Proactive detection of anomalies, performance degradation, and risks before business impact
Real-time visibility with actionable insights & KPI reports.

Intelligent Incident & Problem Management

AI/ML-driven auto-triage, auto-routing, and root-cause analysis
Predictive insights to prevent recurring issues and reduce ticket volumes

Automation & Self Healing

Intelligent automation using Ask Athena, and GenAI-powered tools
Automated remediation, password resets, and recurring issue resolution

Unified Collaboration & Service Management

Seamless ServiceNow–Teams integration
ML-powered ServiceNow automation for optimized ticket handling and faster resolution

Governance, Compliance & Control

Automated role management, mass assignments, and audit-ready compliance reporting
Streamlined BASIS and ITIL-aligned operations to ensure stability and uptime

Enhancement & Continuous Value Delivery

Continuous optimization using data-driven insights and usage analytics
Strategic efficiency accelerators using our proprietary platform

Knowledge & Experience Management

Accelerated knowledge transfer with AI-curated insights
Institutionalized intelligence for faster onboarding and consistent service quality

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