Application Maintenance & Support.
Business Outcomes We Deliver.
Measurable Service Delivery Framework.
Based on the vision of “Moving towards Zero Maintenance”, the journey takes you through the efficiencies and value unlocked through a structured and measurable approach i.e., our 3D model.
Our 3D model expanded as Discover – Define – Deliver, which helps in unlocking the true value of your digital journey by way of service optimization, service excellence and landscape transformation by taking end-to-end responsibility for the delivery of the requested services based on the agreed SLAs.
Integrated Delivery Hub.
Our technology-enabled service delivery platform encompasses ready-to-deploy automation tools specific to business processes and technologies, unified view of service delivery through insightful dashboards in near real-time, data analyzers that provide actionable insights by correlating customer issues with application behavior. Overall, this platform helps both customers and delivery teams to bring in service excellence from the start of the engagement.
Success Stories.
For a global manufacturer of industrial tools, household hardware, and security products
$8M cumulative cost saving over 4 years
10% YoY productivity improvement
Migrated 500+ applications to Cloud
Implemented digital solutions (using RPA, mobile apps, e-Commerce) for cost savings and productivity improvements
For a global industrial manufacturer of heavy equipment
$3M saved of our continuous service improvements
30% saving on ad-hoc projects with COE alignment
Multi-language support for SAP applications globally, running 24/7
Run SAP like a factory (RSLAF) was deployed for complete system monitoring
