Unified IT Experience Desk.
Personalized and proactive services for a superior end-user experience.
While traditional service desks have mainly focused on the speed and accuracy of ticket resolution, they have also let go of the immense opportunities for seamless collaboration, innovative user experiences and higher productivity. YASH Unified IT Experience Desk has been designed to be an ITIL V3 compliant service, that amalgamates end-to-end ticket ownership with user personalization and harmonizes service delivery, leveraging automation and self-heal opportunities in real-time.
Experience Desk Support & Automation
Move away from standard Service Level Agreements (SLAs) to experience-led outcomes (XLAs)
• First & Elevated Level Incident Support
• Service Request Management
• User Account Management
• Remote Troubleshooting
• Automation across Service Desk
• Multi-Location, Multi-Lingual support
• Experience Level Agreement (XLA)
Critical / Major Incident Management Support
Create a central hub for automated Major incident management, alerts and response across channels
• Centralized Support for P1 incidents
• Automated Notification & Escalation through multiple channels
• Pro-active bridge management
• Automated Patching of key stakeholders
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YASH’s Unified IT Experience Desk is a business-aligned portfolio of offerings that helps organizations provide reliable and cost-effective IT services to end-users. With 25+ years of experience, we have a proven track record of steering implementation, transformation, and consolidation of IT support initiatives for global businesses, including 70+ Fortune 500 clients. Instead of SLAs, our XLA driven approach prioritizes end-user empowerment and productivity augmentation, ensuring that your processes are aligned coherently with IT strategies, transformations are seamless and risk-averse.
Sanjay Reddy Kakulavaram