IT Service desk is the first point of contact for any organization. Traditional service desks focus on low end user engagement and more on ticket resolution.
However, in this fast-paced digital world, the expectations from IT service desks have changed. Customers expect that urgent support is provided to end-users of their most critical business applications as soon as they face problems to minimize revenue losses.
YASH's Unified IT Experience Desk acts as an enabler to meet these expectations using a combination of Information Technology Infrastructure Library (ITIL) processes and Experience management frameworks.
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