IT Service desk is the first point of contact for any organization. Traditional service desks focus on low end user engagement and more on ticket resolution.

However, in this fast-paced digital world, the expectations from IT service desks have changed. Customers expect that urgent support is provided to end-users of their most critical business applications as soon as they face problems to minimize revenue losses.

YASH's Unified IT Experience Desk acts as an enabler to meet these expectations using a combination of Information Technology Infrastructure Library (ITIL) processes and Experience management frameworks.

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Are you facing these challenges in driving a seamless IT Service culture?

  • listIT management Processes are not aligned to ITIL methodology and frameworks
  • listTickets are getting re-assigned or re-opened multiple times
  • listCritical End user's productivity is lost, waiting to get a resolution to their device-related problems
  • listHigh D-SAT (Dissatisfied End-User) score
  • listGrapple to manage major Incident management process for priority 1 or 2 issues
  • listLack of knowledge management capabilities to support service desk
  • listProactive incident resolution
  • listService catalog-based support

Discover how YASH’s Unified IT Experience Desk enables your organization to address all these challenges to enhance end user experience

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Key Features & Differentiators

Learn how a global automotive technology leader succeeded in building a seamless IT support culture with YASH's Unified IT Experience Desk.

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