For government agencies and service providers, digital transformation is vital for ongoing relevance and survival. Increasing efficiency and transparency, improving and aligning processes, smart government and smart cities, attracting new investors, bridging the digital divide, transforming government transaction services, data-driven government, better access to and management of information, enhancing citizen satisfaction and trust, meeting the needs of rapidly changing demographics and balancing costs while optimizing efficiency, all play a role in the ongoing digitization and digital transformation of government and the public sector. Governments need to drive digital to rebuild public accountability and boost their mission productivity. It is more crucial than ever for the public sector to be in tune with technological change and its implications on citizen expectations, security and public service delivery.
