Business Outcomes We Deliver.
Committed YoY cost reductions
Realize enhanced value beyond cost savings
Tools and accelerators for digitization and automation
Improve end user satisfaction
Single point of accountability from sales to delivery
Measurable Service Delivery Framework.
Based on the vision of “Moving towards Zero Maintenance”, the journey takes you through the efficiencies and value unlocked through a structured and measurable approach i.e., our 3D model.
Our 3D model expanded as Discover – Define – Deliver, which helps in unlocking the true value of your digital journey by way of service optimization, service excellence and landscape transformation by taking end-to-end responsibility for the delivery of the requested services based on the agreed SLAs.
Integrated Delivery Hub.
Our technology-enabled service delivery platform encompasses ready-to-deploy automation tools specific to business processes and technologies, unified view of service delivery through insightful dashboards in near real-time, data analyzers that provide actionable insights by correlating customer issues with application behavior. Overall, this platform helps both customers and delivery teams to bring in service excellence from the start of the engagement.
Transition lifecycle management from planning, execution, KM, and monitoring.
ERP Automation Suite
Suite of productivity and automation tools to automate and reduce ticket resolution and improve customer satisfaction.
An exhaustive list of operational and service BOTs that can be readily deployed on the customer’s instances for realization of productivity benefits and cost efficiencies.
Demand Management Tool
It helps to forecast, plan, monitor and execute enhancements for AMS engagements.