Agentforce & AI synergy (when Salesforce CRM is in scope)

  1. expose governed, contract-first APIs so Agentforce can act on clean master data (renewals, service entitlements, offer decisions).

  2. agents propose DQ fixes, flag drift, and open steward tasks with approvals and audit trails.

  3. golden profiles push to Marketing/Sales/Service; Agentforce executes outreach or service plays and feeds back outcomes.