Agentforce & AI synergy (when Salesforce CRM is in scope)
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Agent-safe data
expose governed, contract-first APIs so Agentforce can act on clean master data (renewals, service entitlements, offer decisions).
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Autonomous data ops
agents propose DQ fixes, flag drift, and open steward tasks with approvals and audit trails.
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Closed-loop activation
golden profiles push to Marketing/Sales/Service; Agentforce executes outreach or service plays and feeds back outcomes.