Why this matters now
Automotive is juggling direct-to-consumer, dealer networks, EV services, captive finance, and always-on vehicles. Salesforce Automotive Cloud brings driver/vehicle 360, retail ops, service, and analytics onto one spine; Data Cloud unifies signals; Agentforce adds governed, autonomous agents that plan, act, and leave an audit trail. YASH turns that stack into working reality across OEMs, dealer groups, fleets, and captives.
What we deliver (solution pillars)
Driver & Vehicle 360
Retail & Dealer Operations
Aftersales & Service
Automotive Cloud Intelligence & Data Cloud
Integration spine (MuleSoft)
DMS/POS, telematics/IoT, ERP/parts, captive finance, payments, and OEM systems via APIs/events—no new spaghetti.
Driver & Vehicle 360
- Single view of drivers, households, fleets, and vehicles (VIN, build, warranty, subscriptions).
- Retail & service history, connected-vehicle context, and finance/entitlement visibility.
Retail & Dealer Operations
- Lead→appointment→test drive→quote→deal workflows with showroom and BDC support.
- Dealer & group views, incentives, referrals, partner performance dashboards.
Aftersales & Service
- Service lane intake, recalls, warranty/claims, parts & labor, FSM dispatch; captive finance/service contract tie-ins.
- Analytics for throughput, CSI, and repeat repair analysis.
Automotive Cloud Intelligence & Data Cloud
Out-of-the-box dashboards (sales cycle, revenue, inventory) and model-ready data with unified profiles for activation.
Integration spine (MuleSoft)
DMS/POS, telematics/IoT, ERP/parts, captive finance, payments, and OEM systems via APIs/events—no new spaghetti.
DMS/POS, telematics/IoT, ERP/parts, captive finance, payments, and OEM systems via APIs/events—no new spaghetti.
Least-privilege roles, encryption, audit trails; agent actions monitored in Agentforce Command Center.
How we engage.
Accelerators & CoEs
Dealer 360 Starter
showroom BDC flows, test-drive & deal desk, incentive & referral templates.
ServiceLane+ Pack
lane check-in, recall & warranty flows, parts/RMA orchestration, CSI dashboards.
Driver 360 & Data Cloud Kit
identity rules, driver/household/fleet unification, segment → action recipes.
EV Services Bundle
subscription/OTA case types, battery warranty, charger inventory & service.
Captive Finance Bridge
application status, entitlement exposure, retention/early pay-off plays.
Agentforce Playbooks (Auto)
Lead Qualifier, Service Co-Pilot, Recall Outreach, Warranty Adjudicator, Parts Replenishment, Dealer Performance—pre-wired with approvals and audit logs.
Agentforce for Automotive: where autonomy helps today
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Pre-sales & showroom
- Lead Qualifier Agent: scores inquiries, books test drives, composes confirmations.
- Trade-In Appraisal Agent: assembles build/specs, pulls market data, drafts appraisal for manager sign-off.
- F&I Prep Agent: pre-checks finance/eligibility and assembles compliant doc packs.
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Ownership & service
- Recall Outreach Agent: segments impacted VINs, schedules visits/messages across channels, and tracks acknowledgments.
- Service Lane Co-Pilot: ingests telematics & DTCs, proposes RO lines/parts, and drafts customer estimates.
- Warranty Adjudicator: validates entitlements, flags goodwill paths, and drafts approvals for service managers.
- Order Assurance Agent (Parts): listens for backorders/delays, updates SOM/ERP, and proposes make-good within policy.
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Dealer & network ops
- Dealer Performance Agent: scans pipeline/RO throughput vs. targets, recommends actions, and triggers enablement.
- Parts Replenishment Agent: predicts SKU stock-outs by dealer and drafts transfer/P.O. suggestions.
What to measure
Retail: lead response, test-drive conversion, deal velocity, discount discipline
Service RO cycle time, first-time-fix, recall compliance, CSI
Parts: fill rate, backorder exposure, turns, return rate
Dealer network:follow-up compliance, program adoption, throughput by rooftop
Finance:approval cycle time, renewal/upgrade rate
Agentforce:% actions proposed/executed with approval, rework rate, time saved (tracked in Command Center).
Ready to see it in your org?
Talk to an Expert
Get a 90-day blueprint across Automotive Cloud + Data Cloud + Service/Field Service + MuleSoft + Agentforce, aligned to your dealer or D2C reality.
Prefer a pilot?
We’ll light up one region: showroom flows, service lane, dealer portal slice, and two Agentforce skills—with KPIs you can defend.