After-sales service has become an essential part of manufacturer’s success, with an increased focus on staying competitive and maximizing revenues. This can be accomplished by understanding that a unique strategy for service and parts must be utilized to address issues in planning, procurement, warehouse operations, fulfilment, customer satisfaction, and repairs. By utilizing industry best practices, YASH helps companies understand the necessary strategies and IT requirements to achieve maximum results and profitability within their spare parts business unit. Yash key offerings in the after-sales area cover Warranty Management and Analytics, Customer Experience Management, Service Parts and Accessories Management, and Remanufacturing.
Key Factors Defining After-Sales Success:
Service parts management viewed as a unique, end-to-end business process, requiring specific resources and attention, separate from manufacturing strategies.
Operations are optimized to reduce costs in planning, procurement, logistics, customer service, and inventory management to manage global service parts inventory.
Visibility and awareness of operations with suppliers, dealers, and third party partners.
Organization meets customer’s expected service levels in a timely and efficient manner.
Service Parts Demand Management depending upon demand through RMA for Part Repair and Credit and Shipping of new/repaired/replacement service parts to customers.
Repair Management receive defective units for processing, repair, and upgrade through Upgrade, Scrape, and Return.
Utilizing key features of SAP Service Parts Management (SPM) listed below, YASH can help you integrate external systems and third party applications by leveraging our integration templates for a seamless process flow while utilizing the following key features of the SAP Service Parts Management (SPM) solution:
Parts Planning and Procurement
Service Parts Analytics
Integrating with External Applications
Get more than what you think from YASH Technologies
Many companies struggle to quickly incorporate and adopt new service parts management systems, especially when transitioning away from legacy systems. YASH has years of in depth experience partnering with leading manufacturing organizations to take their traditional processes and incorporate modern supply chain methods and strategies to better respond to global service demands. We’ll help you integrate the right solution components to optimize what you are doing today and prepare a powerful system platform to meet future needs.
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Podcast: The Future of The Factories of the Future
The world is witnessing mega factories transform to become smart. And where is it heading next? Our experts Marty Groover, Derek Dyer, Matthew Stemmler, and Don Young from C5MI and YASH Technologies discuss ‘The Future of The Factories of the Future’ LIVE with Bonnie D. Graham at VoiceAmerica. Listen to this podcast on Wednesday, April 22, 2020, at 11 AM EST. Read more
Tech Talk: Managing The New Normal
Join host Bonnie D. Graham and renowned experts from YASH Technologies and C5MI as they discuss the opportunities, challenges, and benefits of transforming and driving business innovation on podcast.
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