SAP Enterprise Support

Providing full life-cycle SAP Enterprise Support for your applications

Designed to provide holistic management over the lifecycle of your applications, SAP Enterprise support maximizes the stability, availability and performance of your business processes and underlying IT solutions.

SAP Enterprise Support provides:

Innovation and protection of investment
End-to-end solutions operations
Run SAP methodology
Mission-critical support
- Issue Resolution, Custom-Code Root-Cause Analysis and Checks, Service Level Agreements, 24x7 Support Advisory, Continuous Quality Checks, Upgrade Packages, Advanced Support for Enhancement Packages
- Global support backbone

Support Center Offerings

YASH Technologies' SAP Support & Services offers three levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Level 1:

Provides SAP software maintenance support to correct system errors
Uses SAP-internal tools to help in problem resolution
Logs, tracks, resolves, and closes service requests to the customer's satisfaction

Level 2:

Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
Logs, tracks, resolves, and closes service requests to the customer's satisfaction
Available as an annual contract or on a time-and-materials basis

Level 3:

The SAP Support & Services' customization services provide remote consulting expertise to customize your SAP system.

Provides direct access to an experienced team of SAP development experts
Includes services like project and design advice, application configuration, ABAP programming, and Web services
Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
Available as an annual contract or on a time-and materials basis

Systems Management

The SAP Support & Services' systems management services provide remote system management expertise to support SAP systems and databases.

Includes services like system advice and planning expertise, monitoring and tuning, installations, corrections and transports, and database reorganizations
Provides assistance for support, enhancements, and improving processes
Transfers expert knowledge and skills to internal SAP users
Available as an annual contract or on a time-and-materials basis

For existing customers, please to log onto the SAP Solution Manager Incident Management portal.

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