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Small and Medium Enterprises(SMEs)must often compete with larger enterprises that have the advantage of financial, technical and personnel resources. YASH has designed an application management program to meet the specific needs of the SME market.Understanding the need to keep outsourced services as cost-effective as possible, YASH has bundled the most common set of application management services(AMS)that our customers utilize.
- Help Desk - Provide business users with first-and second-level application support, performance issue resolution.
- On-going Maintenance - Execute upgrades and support packages related to SAP software releases, provide recommendations for application optimization, deploy new functions and components.
- Improvement Support - Manage release changes and migrations, post-go live support.
- SAP Strategy Development - Strategic alignment with SAP to enhance processes and structures to lower TCO.
- SAP Hosting - Core activities of backups, performance metrics and reports, platinum level uptime, and steady state monitoring and OS maintenance to keep your systems running smoothly.
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For customers that require additional services, YASH works in collaboration with you to help design and choose services that are applicable to your specific needs. Contact us about creating a customized program with our optional services to meet your exact needs.
By adopting Run SAP, SAP's recommended Best Practices and methodology framework, YASH brings predictable value leveraging best-in-class procedures, processes, templates and reporting mechanisms, laying a strong foundation for comprehensive solution management.
Find out more about the details of our Core AMS Offering.
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