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Through an SLA-based global delivery model, YASH Technologies delivers cost-effective, reliable application management services (AMS) with ongoing quality and productivity improvements.
Designed specifically for small and medium enterprises (SMEs), our Core AMS offering provides a comprehensive, bundled set of services designed to support the more routine application management activities, keeping outsourced services cost-effective. For a fixed monthly fee, you can be confident that you are receiving maximum value from your investments.
Scope of Core AMS Support: |
- Availability and Continuity Management
- Change Request Management
- Exception Handling and Business Process and Interface Monitoring
- Custom Code
- Incident Management
- Job Scheduling Management
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- Minimum Documentation
- Problem Management
- Remote Supportability
- Security
- Server Management and Support
- System Administration
- System Monitoring
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Hosting as part of Core AMS*: |
- Backups
- Storage Area Network
- Support for steady state infrastructure activities
- Platinum level SLA - 99.999% uptime
- Monthly status reports and performance metrics
- Monitoring and OS level maintenance
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* Hosting is available to small and medium enterprises (SMEs) as part of Core AMS bundled offering.
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