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Mitigate costs and complexities with competitive IT Service support

Overview

To counter the unprecedented risks and complexities of the evolving global business environment, it is critical for organizations to not only develop a state-of-the-art IT infrastructure but to complement it with an efficient service desk. An IT service desk serves as a single integrated focal point, supporting the increasingly diverse range of technologies and platforms, and also matching the level of personalization and speed that an evolving business demands.

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Boost operational efficiency with YASH’s 24×7 IT service desk solutions

YASH Technologies’ comprehensive IT service desk solutions help organizations implement, transform, and consolidate service desks by leveraging industry best-practices and domain experience.

Whether onsite or offshore, YASH provides 24 x 7 support with complete ticket management throughout the entire ticket lifecycle, from open to close. We offer multilingual support across technologies to cater to clients worldwide. We leverage a centralized service management system, ACD, and more to offer best practices and service delivery to clients.

Our IT Service Desk solution leads to cost-effective business alignment and operational efficiencies and offers a migration strategy that ensures a robust, risk-averse transition from existing business models to new ones.

We offer a wide variety of services for end user including:

  • Remote Desk-Side Support
  • Asset Management
  • Software Distribution and Provisioning
  • Anti-Virus and Patch Management
  • Reporting, Alerting, and Messaging

Get more than what you think from YASH Technologies

YASH has a rich history of supporting & transforming IT Service Desks of multiple Fortune 500 organizations. Our clients can access the full spectrum of support services, per ITIL standards. More than 50% incidents or user requests are resolved first-time by first-level support – meaning impacted employees will be equally productive.

Clients can expect continuous improvements over time regarding service level and cost improvements.

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