Last updated on January 3, 2018
Service Parts play a significant role in after sales and overall SLM services. For a large number of large-scale manufacturers and resellers, Service Parts inventory typically denotes substantial financial investments. And also, the prime driver of customer service is the time and location or availability of that inventory. Many businesses have not yet formally or rigorously managed these inventories, which has a notable impact on their customer service. For decades, companies focused only on the production scenario. Servicing machines and maintaining proper parts supplies were left entirely for dealers or service branches to manage.
The need is for a Service Parts Management System that integrates planning, execution, fulfillment, and collaboration into a preconfigured offering that includes leading practices, accelerators, tools, and methodologies and which maps an organization for its strengths and weaknesses on end-to-end parts operations.
What to look for in a Service Parts Maturity Model
What could be the stages of the Service Parts Maturity Model
Multiple companies or factory units owning the same model could also own the parts without a centralized parts repository. Typically, if the parts operation is attached to the companies or factories, it need not be run as a separate business. Based on the capacity or requirement, factories can produce ‘N’ number, and the marketing team can later decide on a system to push it to the dealer network. Dealer network can essentially decide overall stocking at their level, and companies need not participate in actively managing the parts planning.
Companies or factories can also decide on a central warehouse for their distribution. They should identify limited suppliers. Though the company or factory still do a significant amount of production planning, their central warehouse will decide on the volume based on its carrying capacity.
Companies can also implement an elaborate logistics network, as a result of which planning might become centralized at company unit levels. The company will now have tight engineering controls on the centralized parts design repository with some level of associativity with the models.
Companies run RIM for dealers. Companies will demonstrate strong forecasting and planning based not only on its past demands but also on warranty data, machine telematics, etc. Companies will have a strong parts-focused SBU and will keep & maintain strong parts to model associativity.
Potential bottom-line benefits of implementing a Service Parts Maturity Model
With the right Service Parts Model in place, the company begins to make notable strides, as it implements the service parts management system.
Four Key Factors that define post Sales Success
The need is not just a pure technology solution to optimise this process, but the right mix of skills, processes, and technology to transform and streamline the entire process, through a well-planned Service Parts Maturity model. Many companies struggle to quickly incorporate and adopt new service parts management systems, especially when transitioning away from legacy systems. YASH has years of in-depth experience partnering with leading manufacturing organizations to take their traditional processes and incorporate modern supply chain methods and strategies to better respond to global service demands.
With a wide range of self-developed, external, and third-party applications being used in the service parts supply chain, YASH’s Service Parts Solutions Group has identified and developed integration templates which are compatible with virtually every parts process; including:
By utilizing industry best practices, YASH helps companies understand the necessary strategies and IT requirements to achieve maximum results and profitability within their spare parts business unit.
We’ll help you integrate the right solution components to optimize what you are doing today and prepare a powerful system platform to meet future needs.
Contact us today for more information and schedule an evaluation!
Dr. Shashi Kumar Reddy Arjula Practice Lead – SAP Customer Engagement and Commerce Solutions @ YASH Technologies.
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