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SAP Enterprise Support

Experience the benefits of working with a certified SAP Center of Expertise (PCoE) partner

SAP Enterprise Support

YASH’s Partner Center of Expertise (PCoE) certification from SAP AG includes the entire support center from support staff to processes and infrastructure. This certification showcases YASH’s high-quality, full lifecycle enterprise support services to our customers for Business All-in-One and BusinessObjects solutions.

SAP Enterprise Support provides:

  • Innovation and protection of investment
  • End-to-end solutions operations
  • Run SAP methodology
  • Mission-critical support
    • Issue Resolution, Custom-Code Root-Cause Analysis and Checks, Service Level Agreements, 24×7 Support Advisory, Continuous Quality Checks, Upgrade Packages, Advanced Support for Enhancement Packages
    • Global support backbone
  • Compliance with SAP’s current technical standards

Contact Service DeskFor escalation, call Ann Paskwietz: +1-480-343-0829

For secondary escalation: +1-312-683-9850

VAR_servicedesk@yash.com

Support hours: 24×7

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PCoE Certified Support Center Offerings

YASH Technologies SAP PCoE Support & Services offers three levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Level 1:

  • Provides SAP software maintenance support to correct system errors
  • Uses SAP-internal tools to help in problem resolution
  • Logs, tracks, resolves, and closes service requests to the customer’s satisfaction

Level 2:

  • Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
  • Logs, tracks, resolves, and closes service requests to the customer’s satisfaction
  • Available as an annual contract or on a time-and-materials basis

Level 3:

The SAP Support & Services’ customization services provide remote consulting expertise to customize your SAP system.

  • Provides direct access to an experienced team of SAP development experts
  • Includes services like project and design advice, application configuration, ABAP programming, and Web services
  • Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Available as an annual contract or on a time-and materials basis

Systems Management

The SAP Support & Services systems management services provide remote system management expertise to support SAP systems and databases.

  • Includes services like system advice and planning expertise, monitoring and tuning, installations, corrections and transports, and database reorganizations
  • Provides assistance for support, enhancements, and improving processes
  • Transfers expert knowledge and skills to internal SAP users
  • Available as an annual contract or on a time-and-materials basis

For existing customers, please to log onto the SAP Solution Manager Incident Management portal.

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