IT Business Management (ITBM) is a collection of processes that ensures the IT function works in conjunction with the organization. In this way, the function delivers value to the organization with product improvements, thereby justifying investments. Products are provided using processes that can quickly adjust to sudden changes. Whether you need to deploy resources, predict vital business requirements, or appreciate your portfolio, ITBM acts as an enabler.
These applications from YASH Technologies’ ServiceNow drive ITBM.
Application Portfolio Management
The Application Portfolio Management (APM) application creates an inventory of in-use applications. This inventory doesn’t just capture the technical description but adds the type of functional modules being used. It also indicates the importance level of the application by showing cost, risk, user satisfaction etc. This helps to:
Staff is the most expensive resource for IT. Yet it remains invisible to management, in terms of availability, distribution, and capacity. This creates incorrect budget forecasts, inefficient resource distribution, and utilization. Existing resource management products often don’t connect with the IT infrastructure leading to their abandonment for manual spreadsheets that fall prey to errors and need constant updates.
Our Resource Management application helps you to make plans, staffing requests, and assign staff to tasks. Managers can precisely see in real-time resource availability, allocation, incidents, problems, and changes. Managers can set an individual resource’s capacity through the Resource Schedule feature and use Workflow to request resources from tasks.
This application helps you to create and manage projects, tasks, and resources. It uses Templates to specify a project’s structure, including tasks, subtasks, and attachments. You then manage different project aspects from a single page using Workbench. The application supports both Waterfall and Agile models.
This application helps you to assess feasibility, effort, and demand cost. You create demand tasks and assign them to resources. The resource makes a plan to help you evaluate and qualify your demand.
Discrete tools for development, testing, and project tracking create disharmony between upgrades, changes, and deployment. The Agile Development application merges these activities into a single system. Supporting both Waterfall and Agile models, you track progress from origination, testing, and deployment with improved visibility.
Organizations need to see the justification for investments in the IT function through ROI. There needs to be financial data visibility adjacent to service usage to determine the cost for meeting SLAs. Like a CRM or ERP, the Financial Management application shows incidents, servers, or work hours with expenses. The application integrates with the ServiceNow platform showing a single record and offering cost modeling, reporting, and budgeting features.
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IT Business Management (ITBM) is a collection of processes that ensures the IT function works in conjunction with the organization. In this way, the function delivers value to the organization with product improvements, thereby justifying investments.
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