SAP Shared Application Maintenance Services

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Are you looking to transform your service delivery model by providing better value and efficiencies for your SAP Application support?

The support and maintenance of enterprise applications can be challenging, particularly to mid-sized companies where there are multiple modules implemented, round the clock coverage needed with thin work volumes to address. To churn the best investment value, these organizations need systems that accelerate performance, resources that are available on-demand, services that are aligned to business needs.

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WITH YASH

  • Reduction in cost with blended onshore/offshore service model
  • Flexible hours with ramp up for any workload hotspots
  • Analysis of the root cause of issues and documents the solution
  • Flexibility on the utilization of unused hours
  • Metric-driven support, focusing on Return on Investment (ROI)
  • Call support services available as need 20×5, 24×7, etc. Onshore team interface for critical ticket resolution

Drive Agility

From anywhere with our location-agnostic services

Embed Resilience

To flexibly meet evolving business needs without disruption

Infuse Simplicity

Platform-driven capabilities for greater service efficiency & transparency

Robust Governance

Process adherence to ITIL standards in SLA commitments

Innovative Pricing

Spread costs by a well structured and proven innovative pricing model

Customer Focused Service Specialists

Customized service matching specific company needs

 

Value-Driven SLAs

High levels of service with deep domain expertise and SAP certified specialists

24×7 Delivery Model

Round-the-clock services for all AMS needs

YASH SAP AMS shared services program brings predictable value leveraging best-in-class methodologies, processes, templates, and reporting framework, thereby laying a strong foundation for “performance-centric” application management at optimized costs. We empower our customers with an evolved shared services model that features a centralized pool of talented and experienced SAP specialists who maintain, enhance, and manage their SAP environments with consummate ease. By tapping the expertise of this highly resourceful and flexible pool, over 200 mid-sized companies globally are taking advantage of our Shared services AMS maintenance and support services.

  • Flexible and Efficient Operations
    • o Agility with integrated services
    • o Flexibility to meet continuously evolving business needs
    • o Process Adherence using ITIL Standards
    • o Platform Driven to improve service efficiencies
  • Innovative Pricing Model
  • Integrated Shared Services Platform
  • Service Level Commitment
  • Value Enrichment

Why YASH?

Global reach, vast and experienced pool of SAP functional and technical consultants

In-depth industry knowledge and expertise with services tailored to specific requirements

Evolved and structured shared services processes
 

Stable and predictable support services during holidays, weekends or off-hours

Distributed onshore & offshore delivery
 

As a go-to-partner, YASH Technologies helps mid-sized enterprises with a 360° service portfolio – from strategy to value enrichment to ensure operational, productivity, and cost efficiencies. While technology is at the core, YASH incorporates the next-and-best practices to drive process standardization, reduce system redundancies, and higher productivity levels.

Security Services

  • Application user maintenance
  • SAP-GRC access control
  • SAP security audit

Professional Services

  • Project / Program management
  • Consulting services
  • Training and documentation services

Enhancement Services

  • Functional enhancements
  • Migration (e.g., ECC to S4/HANA)
  • Compliance and regulatory upgrades
  • Release planning
 

Operational Services

  • Incident management
  • Service request fulfillment
  • Application monitoring
  • Interface monitoring
  • Batch Job management
  • Database monitoring
  • Events (Alerts) management
  • Period end closure (Monthly, Quarterly, yearly)

Basis Services

  • System build, copy and refresh
  • Client administration
  • Patch upgrades
  • Backup and recovery
  • Output device management
  • Database administration
  • Change & transport administration
  • SAP OSS administration
  • Performance management
 

 

Innovative Pricing Model

A structured and well thought out approach is laid out to arrive at the cost value per hour per month based on monthly hours of support, number SAP Modules, Time zones giving transparency and consistency to the customers.

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Add-on Parameters:
Specialized Modules
Local Geography Support
Rollover Capacity
Support Coverage
Out of Contract Support Hours
Below/Above Threshold Level

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