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Customer Relationship Management

Deliver impactful customer experiences and forge long-lasting relationships with CRM Solutions

Customer Relationship Management (CRM) provides the technology to support your customer management strategy. CRM supports your sales, marketing, support, and service teams with a single view to ensure that customers have a consistent experience with your organization no matter where, how, or when they interact. One important CRM aspect is to analyze, understand, and utilize current trends to strengthen the relationship using technology with your customers.

YASH partners with SAP, Oracle, and Microsoft to provide innovative CRM solutions that improve customer experience through process transformation. Our offerings on Oracle extend across Sales Cloud, Service Cloud, Marketing Cloud, Platform Application Development, and Cloud Integration. We also partner with Microsoft to provide end-to-end Microsoft Dynamics CRM services, including advisory, implementation, and maintenance. YASH’s services enable multi-channel customer connects, enhance your customer loyalty, and help you achieve new levels of profitability.

YASH CRM Service Offerings

YASH CRM practice has strengthened the implementation capabilities; end-to-end management consulting and system integration expertise coupled with a strong, on-site and off-shore delivery model and standard quality management processes.

  • Consulting
  • Implementation
  • Customization & Integration
  • Upgrade Services
  • QA and Testing Services
  • Support and Maintenance

With the help of CRM services, our customers achieve clear customer insights, integrated system architecture, increased sales performance, efficient service processes, reduced IT infrastructure spend, reduced costs for sales, and servicing. YASH services include cloud, mobile, social media, master data management, and real-time analytics services and components.

YASH Value Propositions

  • Use of global delivery model for faster and quality services
  • Benefit to clients with rich IT experience and expertise
  • Continuous Innovation in technology and management development
  • Re-designing of CRM processes and landscapes to make it a right fit with the help of our CRM consulting expertise
  • Transform from Legacy systems to modern CRM technologies that enable transparency of data and functional systems
  • Deliver CRM according to customer desires and reduce time-to-market
  • Enhance the content and service delivery for the mobile and social customer to enable a smooth experience and engagement across multiple channels
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