Amplify your application maturity through proven processes and resources

YASH Next Generation Application Maintenance and Support is focused on meeting the customer objectives of cost reduction, end-user satisfaction and transformation of application landscape.

Realize enhanced value for your IT

Based on our vision of “Moving towards Zero Maintenance”, the journey takes you through the efficiencies realized and the value unlocked through a structured and measurable approach.

Deliver superior customer experience

Businesses rely on ‘Underlying IT systems and Technology Capabilities.’ While IT must be flexible to meet the changing business needs, IT and business alignment is at the forefront in our endeavours. We pursue this by taking complete ownership of the SLAs, oriented towards business priorities.

Innovate, Evolve and Re-integrate

Continuous innovation and transformation is need of the hour to achieve better business outcomes. YASH’s forward looking approach does not just focus on transformation but believes in a future state that is optimized and well-integrated and this is a continuous process.

The four pillars of our AMS philosophy through which we realize this vision and the goals of our customers:

Being Agile to meet the customer needs

Being Efficient in meeting the service level expectations of the customer

Being Transformative in consulting and advising self-sustainable, technology focused and intelligent solutions

Being Industry oriented by leveraging YASH domain capabilities to deliver industrialized services

Discover

Our AMS experts assess all your needs and perform maturity evaluation of all the existing operating models. Based on the goals set, we shall understand the application footprint and tailor the service catalog to match your needs.

  • Understand the application footprint
  • Tailor the service offering to match your exact needs
  • Propose and plan transition


We define a detailed roadmap for the engagement. Roadmap includes operational elements along with process alignment, SLAs etc and transformational initiatives that drive digitalization and rationalization of the applications through our proprietary framework. Risk free knowledge transition approach enabling BAU for our customers helps us in achieving this.

  • Steady-state SLAs
  • Streamlined knowledge transfer process
  • Transformation roadmap
Define


Deliver

YASH’ AMS approach is mainly focused to deliver Operational Excellence, Service Excellence and making the applications Future ready.

  • Future-ready applications
  • High value at each support level
  • Minimize costs while maintaining quality of service

  • Operational Excellence: Improve efficiency through a structured and methodical approach that brings in ITIL alignment, SLA adherence and other industry leading best practices for enhancements and governance. Leverage these elements to reduce operational costs by reducing incidents/tickets and improving time to resolve the same.
  • Service Excellence: Leveraging elements of continuous service improvements, automation, and optimizing business processes, focus is on delivering a much better experience to the end-user. IT and business alignment forms a key part of this approach.
  • Future Readiness: Reducing time to market, modernizing the current application portfolio, rationalizing the application landscape and making all the applications relevant for future needs are the highlights in this phase.

 

YASH Technologies provides flexibility and customized engagement models to ensure Enterprises gets the best from their applications. Highlights of our approach:

This helps you to

  • Improve value and increase the efficiency in support operations
  • Ensure stability even during the changes in business processes
  • Enhance quality of application experience for business users
  • Reduce operating costs and improve performance
  • Shorten time-to-benefit cycle

Upfront Rationalization

Jumpstart Knowledge Transfer

ITIL Compliant Standards

Integrated Support Hub

Intelligent and Agile Service Delivery

Continuous Service Improvements

Integrated Delivery Insights

Centers of Excellence

NextGen Readiness

We engage with our customers believing that – “Our success lies in our Customer’s success”. So, we bring in a customized model for each of our engagements that is focused on creating this success. ‘Transparency and Trust’ are the key ingredients in developing a long and enduring partnership.

AMS

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