Program Manager @YASH Technologies
Choosing a Managed Services Partner for your BusinessLast updated on September 1, 2017
Today’s changing economic environment demands organizations to respond to the business challenges while constantly evolving IT strategies and ensuring that value is delivered for every dollar invested. IT organizations are looking for managed service providers to minimize business risk, manage uncertainty, enhance agility, and control costs while reducing the complexity of their IT environment.
Managed services now play a significant role in managing many organizations most critical IT infrastructure assets. Moving from on-premises equipment to an environment that is maintained and updated by a team of dedicated experts comes with a plethora of advantages, and is spurring adoption across numerous industries.
Demand for Managed Services
MSPs are saving money for companies, providing world class services, and allowing companies to focus on the primary customers’ goals. Managed IT services offer access to the latest technologies without having to incur additional costs and hassle of on-site installation, and the experts fluent in the new tech. Additionally, managed IT can minimize downtime, as its server and networked capabilities can expand or contract much more readily as the business demands than small business on-site servers. Managed IT services can help define proactive strategies and long-term planning; MSP understands the systems and potential complications that may occur. For organizations with strict security measures, focused managed IT services enable companies with heightened security and security management.
Managed IT solutions can be all encompassing like managing all aspects network management, or it can be niche, helping a business work with one particular unit, such as data storage, analysis, or security management. However, there are general managed IT solutions that organizations can consider when selecting a managed service provider. Here of some of the services offered: Managed application maintenance and support services, Managed cloud infrastructure, Managed Software as a service, Managed networks, and infrastructure, IT lead generation services, Managed security and Data science and analytics.
Managed services discussed here are meant to function together and are more successful if a single vendor provides them. Managed support can benefit many services areas like wireless, cloud, and software services. Managed services can account for scalability and speed issues quickly and efficiently. One important point here is that businesses can choose from a set of different managed services. Distinct industries will benefit from certain managed services but not others; however, these services can reduce costs and increase efficiency in almost any sales or service industry.
Selecting a Managed Services Provider (MSP) is a key to maturing your IT department and providing essential value to your business. An MSP must offer efficient services Level Agreements (SLAs), perform consistently and reliably, and provide excellent customer value and service. There are several other considerations besides the basic requirements that you should take into account when selecting an MSP partner.
A partner who focuses primarily on the business
Each company is unique, and so are its business challenges and opportunities. Potential providers must understand each SME’s goals rather than offer a cookie-cutter service plan for all clients.
Broad and customizable service offerings
An MSP partner should have a variety of service offerings that can support a wide set of business goals and objectives. All these service offerings should promote a tight integration to IT solution design, implementation, and management. It should include everything from data center moves, network refreshes, and virtualization redesigns to enterprise application upgrades in the cloud. A comprehensive portfolio of services means customers can satisfy their needs from a single MSP rather than managing multiple and potentially conflicting vendors.
Service scope should be resizable
Every business and IT organization are different. The skill set and availability of staff also vary each year. An MSP partner should be able to adjust its scope in-house or outsource depending on your internal team’s service gaps. The extent of the agreement should be resizable, as needed, to optimize the value an MSP partner can bring to the organization.
Enabling IT department to work closer to the business
An MSP partner should perform like an extension of your IT department performing routine, time-consuming work, freeing the team to work closer to the business on projects and initiatives that will create more value for stakeholders and customers. Also, an MSP partner should be able to scale dynamically to handle a high volume of work at any point in time alleviating any IT support concerns regarding the sudden surge in support issues.
An MSP partner should reduce the need for additional staff. The right MSP has developed services, processes, tools, and scripts to meet your needs. Even if there is a staff turnover, organizations will still be able to consistently receive the same service levels from MSP without having to recruit and retrain staff.
Partner with people you can trust
Business and IT service management need to have a personal touch and should instil confidence in customers. MSP’s service management methodologies, proven processes, and recommended best practices should all align with your business objectives. MSP partner should be trustworthy ready to roll up the sleeves to help resolve challenging problems.
Partners need to evolve and adapt to new changes to your business continuously. They have to install the personalized trust you can confide in while providing valuable service today, as well as into the future. YASH technologies offer a wide variety of service offerings to support both SAP and non-SAP business solutions on premise in the cloud along with a spectrum of IT infra and services to ensure efficient management of your IT assets. YASH as a strategic partner can provide your organization an array of value pricing, the speed of solution through a balanced mix of highly skilled and experienced business and IT professionals to meet a broad set of IT and business requirements.
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Tom Lycan Program Manager @YASH Technologies