AMS Services.

AI-Led Managed Services

Delivering service excellence across every business function through a powerful Human–AI
collaboration model that ensures agility, resilience, and continuous value creation.

Application Managed Services

Infrastructure Management Services

Data Management Services

A Measurable Framework for Intelligent Problem Solving

Operational Efficiency

AI-led automation to boost stability and maximize productivity

Service Excellence

Proactive intelligence driving adoption and measurable business outcomes.

Future Proofing

Driving innovation to maximize long-term business value

360-Degree Governance

AI-enabled collaboration to ensure transparent, data-driven organizational decisions.

Intelligent Services, Powered by an AI Platform..

Predictive Maintenance & Proactive Monitoring

Through advanced AI/ML-driven predictive maintenance and proactive monitoring, we identify potential issues before they disrupt performance. This ensures consistent uptime, reduced operational risks, and uninterrupted business continuity.

Self-Healing Applications & Automation

We deploy AI-powered bots and automation scripts to enable applications to identify and resolve recurring issues autonomously. This drives faster incident resolution, reduces manual intervention, and significantly lowers support costs.

AI-Driven Incident & Ticket Intelligence

By leveraging NLP and ML algorithms, we automate incident classification, prioritization, and intelligent routing to the right resolution teams. This enhances response speed, boosts first-time resolution rates, and elevates overall user satisfaction.

Virtual Agents & AI Chatbots for support

Our intelligent virtual agents provide instant, always-on assistance powered by conversational AI. By automating repetitive support tasks, we enhance response speed, free up human agents, and improve overall customer satisfaction.

Continuous Performance & Optimization

We transform performance management from a reactive process into a continuous intelligence cycle. With AI at the core, enterprises achieve sustained optimization, resilient operations, and long-term cost efficiency.

AI-Led Change & Enhancement Advisory

We apply AI-driven analysis of usage patterns and business workflows to identify improvement opportunities and recommend enhancements or new features. This ensures applications remain innovative, business-aligned, and deliver maximum ROI.

Knowledge Retention & Intelligent Knowledge Error Databases (KEDB)

Through AI-powered knowledge management, we build an intelligent KEDB that automatically learn from historical issues and resolutions. This leads to Rapid root-cause identification, improved response consistency, and scalable support operations.

Experience-Centric AMS

By applying AI-powered sentiment and experience analytics, we understand how users interact with applications and services. Insights from these patterns help enhance satisfaction, optimize performance, and strengthen overall engagement.

Intelligence Translated into Real Business Value

40%

reduction in incident volumesthrough AI-driven proactive alerts

~60%

faster resolutions using AI copilots and automated workflows.

~90%

Ensures ~90% data accuracy with machine learning–powered anomaly validation.

50%

Delivers up to 50% lower TCO and 30% higher business value via AI-led automation

~25%

Achieves ~25% uplift hrough optimized cycles, compliance, and user experience.

KPI-driven

prevention delivering millions
in cost savings.

Case Study

IT Service Efficiency Delivered for a US-based Chemical Intermediates

$40,000 Achieved $40,000/year in savings by cutting incidents by 19% YoY.

9.17% to 6.9% Reduced ticket backlog from 9.17% to 6.9% YoY due to improved efficiency.

25% Lowered MTTR by 25% by leveraging KEDB and SOP.

60 hrs Increased user productivity by 60 hrs/month by optimizing SNP job run time.

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Case Study

Enhancing Member Experience for a Premier International Private Club

A prestigious global membership organization, known for its exclusivity and cultural heritage, sought to modernize member engagement and operational efficiency. They needed a unified Salesforce-based platform integrating membership management, events, payments, and personalized member services.

30% Increase in Online Member Interactions

40% Reduction in Manual Admin Tasks

25% Growth in New Memberships

Unified Member View

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Case Study

Transformed Sales Operations for a Cabinet Manufacturing Leader

A leading U.S. cabinet manufacturer with a nationwide footprint needed a trusted partner to unify, modernize, and streamline its fragmented sales and data landscape. The company relied on real-time integration and analytics to drive sales efficiency, accelerate decision-making, and improve customer engagement across 18+ manufacturing sites and expansive distribution channels.

Unified Sales Processes Centralized pipeline tracking and customer management through Salesforce Sales Cloud.

Real-Time Data Access MuleSoft integration enabled instant visibility into multi-channel sales metrics and reporting.

Rapid Deployment CICD-powered Salesforce customization and updates via Copado reduced errors and downtime.

Advanced Analytics Real-time dashboards and remote assistance improved sales audit speed and customer support responsiveness.

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