The Future of Healthcare IT: Leveraging ServiceNow’s AI-Powered Workflows for Operational Agility

Amid surging patient expectations, stringent regulatory demands, and rising operational costs, healthcare organizations are under pressure to reimagine their IT environments for speed, resilience, and agility. While digital transformation has gained momentum over the past decade, many providers continue to grapple with disjointed legacy systems, inefficient workflows, and data silos that obstruct care continuity and administrative efficiency.

The operational burden is growing heavier. According to Bain & Company, more than half of U.S. hospitals ended 2022 with negative margins, making it the most financially turbulent year since the pandemic began. Sixty percent of healthcare executives cite rising operational costs as their top concern, driven by labor shortages, inflation, and dwindling public funding. These pressures demand more than surface-level digitization—they call for intelligent automation that enhances productivity while maintaining clinical excellence.

The Shifting Healthcare Landscape

Healthcare leaders today face a confluence of structural and operational challenges:

• Staffing Challenges: The global talent shortage continues to strain healthcare systems. Traditional hiring models are insufficient, and organizations must redesign work processes to maximize the value of existing teams.
• Spend Management: Blanket cost-cutting is not sustainable. Strategic investment in health IT is key to unlocking long-term efficiencies.
• Compliance, Risk & Security: As cyber threats escalate, protecting sensitive health data is no longer optional—it’s mission-critical.
• Care Model Shifts: With profit pools shifting and value-based care on the rise, technology must underpin emerging business models and drive outcome-oriented care.

Amid these realities, 75% of healthcare executives believe that generative AI has reached a tipping point in its ability to transform the industry. However, a stark gap remains: only 6% have a clear implementation strategy. This contrast highlights the urgent need for healthcare organizations to move from experimentation to enterprise-grade adoption.

Why AI Must Power the Next Phase of Transformation

Artificial Intelligence, specifically generative AI, redefines how healthcare organizations predict risks, enhance operations, and support care delivery. AI’s potential is vast, from triaging patients and processing claims to drafting clinical documentation and analyzing population health data.

Yet many organizations are hampered by integration issues, legacy infrastructure, and the lack of a clear roadmap. That’s why actionable, scalable platforms like ServiceNow, powered by YASH Technologies’ healthcare expertise, are essential to bridging this divide.

Reimagining Healthcare with ServiceNow + YASH

ServiceNow and YASH Technologies work together to help healthcare organizations integrate systems, automate clinical and administrative workflows, and build agility into the core of operations.

ServiceNow Healthcare and Life Sciences Offerings

When combined with YASH Technologies’ deep domain knowledge, ServiceNow’s healthcare suite transforms operations for improved agility, automation, and patient-centricity. Here’s a snapshot of ServiceNow’s key capabilities for healthcare:

• Service Management: Streamline operations and deliver seamless digital experiences through automated workflows, resulting in faster service, fewer errors, and enhanced satisfaction.
• Clinical Device Management: Manage medical devices across their lifecycle on a unified platform, reducing downtime and extending equipment longevity.
• Healthcare Operations: Automating reporting processes will simplify clinical and administrative issue resolution, allowing clinicians to focus more on patient care.
• Field Service Management (FSM): Coordinate mobile medical teams efficiently with proactive scheduling and real-time updates.
• Customer Service Management (CSM): Improve patient experiences with intelligent case management and personalized support.
• IT Service Management (ITSM): Digitally transform IT service delivery to minimize disruptions in care with advanced ticketing and virtual agents.
• IT Operations Management (ITOM): Maintain visibility across all systems, using predictive analytics to catch issues early.
• IT Asset Management (ITAM): Optimize IT assets to enhance regulatory readiness and reduce audit risks.
• Strategic Portfolio Management (SPM): Align IT, clinical, and business goals with real-time insights to drive impactful investments.

The combined ServiceNow + YASH solution enables a connected, intelligent healthcare enterprise with tools like Patient 360, HL7 FHIR integration, and Care Team Portals.

YASH Technologies: Your Partner in Healthcare Transformation

At YASH Technologies, transformation is our core mission. As a ServiceNow Partner, we deliver intelligent workflows specifically designed for the complexity of healthcare environments.

Our approach is outcomes-driven and impact-focused. Whether modernizing legacy systems, accelerating IT service management, or advancing digital transformation, we ensure ServiceNow becomes an actual value accelerator. We partner closely with healthcare leaders, driving strategic initiatives with measurable results.

Take, for instance, our engagement with a leading healthcare provider facing rising IT support costs and delayed resolution times. Through our AI-enabled ITSM workflows, we reduced ticket resolution times by 30% and achieved significant cost savings—empowering IT teams, supporting clinical staff, and improving the patient care experience.

An AI-Connected Healthcare Ecosystem

The future of healthcare IT isn’t just about adopting new tools—it’s about cultivating a unified ecosystem where technology, people, and processes work in harmony. Together with ServiceNow, we’re creating a connected healthcare ecosystem where:

• Interoperability drives insights, enabling secure data sharing across care settings.
• AI-powered agility becomes the norm, ensuring healthcare systems adapt in real-time.
• Care becomes more human-centric, with automated workflows supporting caregivers and enhancing the patient experience.

Contact us today to explore how ServiceNow’s AI-powered workflows can redefine what’s possible for your healthcare organization!

• AI in Healthcare
• ServiceNow