RPA – The golden duct tapePublish Date: February 23, 2018
At my last engagement, while optimizing the business processes, I had a ringside view of robotic process automation (RPA) in action. I worked closely with the RPA team and identified process steps that are good RPA candidates and help build a business case for the automation.
In my current role, I’ve jumped into the ring and delivering RPA solutions to customers. This blog in series of many is to document and share my experiences with RPA.
It’s exciting to see the promise of what RPA can do, as well as feel let down by the infancy and immaturity of both the vendors and the practitioners. In the upcoming posts, this blog will highlight the key issues and suggest possible solutions to derive the benefits RPA has to offer.
Before I get to the dark underbelly of RPA, let me first present the rosy front.
Robotic Process Automation – The IT duct tape
RPA is like a versatile duct tape that can bind applications together that need to exchange data but needed a human to do it. Just like duct tape is a temporary fix that can last a long time with proper maintenance. Similarly, RPA solutions can be tactical solutions that are quick and cheap to implement, while the strategic IT initiative might take the time or might never get prioritized.
RPA tools aid in extraction, manipulation, validation, and exchange of data. They work with the current IT landscape without needing to change the underlying systems. At the simplest, they can mimic a user by controlling the keyboard and mouse. However, most RPA vendors come with a lot of advanced ways for automating application interaction.
The promise of Robotic Process Automation
RPA tools can deliver great value by automating the long tail of automation needs. This results in the following benefits.
Accuracy and compliance Robots ensure that the process steps are always followed, and data entry errors due to complacency, fatigue or oversight are avoided. Also, compliance can be increased at a reduced cost, by treating the robot as the ‘maker,’ and the process executive can be the ‘checker. ‘Speed and Productivity Robots are at least 2-3 times faster than humans. Even when the system slowness constrains the process speed, Robots are still faster, since they can work without a break 24×7.
Typical RPA implementations reduce the costs anywhere between 50-80%.
Agility and Scale The robotic workforce can scale on demand, making it easy to tide over seasonal fluctuations or changes in business volumes.
RPA projects are run in short sprints constantly delivering value.
Removes NVA Removes mundane work thus freeing the workforce to work on important high-value work.
Increases availability Robots are working 24×7 result in predictable and faster turnaround times.
These benefits help transform the organization by delivering value to all the key stakeholders.
- Improved customer experience and satisfaction through faster, error-free and consistent processes.
- Improved employee satisfaction by removing mundane and NVA work and freeing them to work on complex and challenging work.
- Happier stockholders with improved business competitiveness and reduced costs.
- Better run business with improved process visibility and scale. One of the side effects of RPA is well-documented business processes and the unearthing of opportunities for process improvements.
Contact us today for more information on Robotic Process Automation
Hitesh Sarda-Vice President – Banking and Financial Services@YASH Technologies
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