The role of AMS in helping businesses manage operations seamlessly during COVID-19Publish Date: August 11, 2021
Not only our personal lives, the 2020 pandemic affected every sector and business across the globe, forcing many to pivot business models and transform their IT ecosystems. CIOs, CXOs, and IT function now face a critical role in keeping the lights on and redefining how new functionalities are being delivered to end-users. In this blog, let us go over their strategic priorities and application management challenges they were confronted with and how we could help them become future-ready while being cost-effective.
Complications exacerbated by the pandemic
With more and more businesses going online and workplaces remote, the number of applications is also increasing. As a result, the complexities, costs, and efforts of managing a vast ecosystem of applications are growing. At the same time, IT leaders are also mandated to ensure service levels are seamless for end-users.
As a result of the pandemic, therefore, customers faced the following new scenarios:
- Ensuring seamless use of applications to support operations As with rising numbers of network and data, IT teams need to manage more layers, cover points of failure, facilitate increased loads and demands.
- Facilitating new tools and capabilities to end-users while ensuring that their support needs are met without added pressures on IT resources.
- Managing additional security risks within applications, including data leakages, breaches, and losses, keeping in mind that with increased touchpoints also comes the challenge of increased exposure to cybersecurity threats.
So, in addition to ensuring that IT operations continue to function seamlessly, already strained IT departments are left holding the responsibility of managing increased application management, maintenance, security, and user support! A tall order indeed. The dilemma they face, therefore, can be summed up as follows:
- • Be future-ready with applications while being cost-effective to maintain
- • Drive continuous improvements to maintain competitiveness
- • Ensure operational efficiencies at the maximum without any downtime
How did YASH’s approach solve this dilemma/these challenges for its customers?
Path to a ‘Zero Maintenance’ strategy for application management
A ‘zero maintenance’ AMS strategy is one where customers are not only able to maintain and manage enterprise applications efficiently but also effortlessly.
Given that most enterprises needed to handle operations while working remotely, YASH’s mandate with its customers was to balance their immediate challenges and ensure uninterrupted services for end-users. This means we take complete responsibility for ensuring cost reduction, productivity gains, secure governance, and value-added elements with our AMS transformational framework and made it accessible 24×7 and from anywhere in the world. Furthermore, using elements of continuous service improvements, automation, and optimization of business processes, we helped ensure that Application Management for the digital era is self-sustained, intelligent, and outcome-linked to align well with specific business goals.
Forging lasting relationships
Most businesses have taken away key lessons from transformations during the pandemic. Not only did IT leaders have to manage the rising number of applications in their IT landscape, but they also had to do so remotely. YASH leveraged advanced tools and platforms for accelerated outcomes to ensure high agility and reliability of the support for application management. We also provided that focused attention was given to customer needs through dedicated governance and SPOCs for every engagement. Operational requirements are prioritized and actioned with utmost efficiency while delivering services. We also ensured that remote operations were always on and connected, offering round-the-clock support for existing infrastructure or even upgrading infrastructures remotely.
Last but not least, despite the toughest of times, we were able to forge lasting and close relationships with our customers by deeply understanding their technical requirements and the predicaments impeding operational efficiency, productivity, and balance sheets.
Freedom to do what IT does best
Today technological competence is essential to help businesses stand out in a highly competitive marketplace. This means instead of getting bogged down by strained resources, fire-fighting IT incidents, and managing a myriad of applications, IT departments have the option to opt-out of it all and focus on what they do best – innovate for the future. AMS not only augments the capability of your IT without stress, but it also helps make your business more profitable and resilient against any dynamic market backdrop.
Wondering how YASH’s NextGen AMS transformational framework can help your applications be future-ready? Be sure to check out our offerings here – https://www.yash.com/services/application-maintenance-and-support/
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