An on-demand webinar for CIOs, ServiceNow teams, and AI transformation leaders
AI has moved quickly from experimentation to a boardroom priority. Organizations are investing heavily in AI-powered platforms, copilots, and autonomous agents. But adopting AI is no longer the hardest part. The harder question is whether it is delivering value that the business can measure.
So, why do some AI initiatives stall while others produce real outcomes? The difference often lies in the foundation: clear success metrics, strong governance, mature data and processes, and a roadmap that connects early pilots to enterprise-wide impact. Successful organizations stop counting AI activity and start measuring business results such as productivity, operational efficiency, employee experience, and growth.
In this on-demand session, YASH experts explore the most common reasons AI projects fail, how to assess your organization’s AI readiness, and how enterprises are moving from automation to agentic AI on ServiceNow. The session includes three live demonstrations: an Auto Incident Resolver that detects, diagnoses, and resolves common infrastructure incidents; a Microsoft Copilot and ServiceNow integration that lets employees use natural language to access services without switching tools; and an Anthropic Claude integration with ServiceNow that analyzes, classifies, prioritizes, and recommends actions for incidents.
What you’ll take away
You will discover:
- The most common reasons AI initiatives fail, and how to avoid them.
- How to define AI success metrics that reflect business outcomes, not just activity.
- How to assess your organization’s AI readiness and where it sits on the AI maturity curve.
- Real-world enterprise AI use cases on ServiceNow, shown through live demos.
- How AI improves operational efficiency and reduces manual effort.
- How to build a strong foundation through governance, data, and process maturity.
- A realistic roadmap from AI pilots and automation to enterprise-wide agentic AI.
Please enter your information to access our full on demand webinar series.
Know our speakers
Janet Pennel
Senior Director
Janet Pennel has over 25 years of experience in digital transformation, enterprise technology, and business consulting, with a proven track record of driving business outcomes. She excels at leading organizational transformation, aligning technology with strategic objectives, and helping customers maximize the value of the ServiceNow platform. Janet is adept at building trusted client relationships and delivering impactful business solutions. She brings a collaborative approach across cross-functional teams, enabling organizations to achieve sustainable growth and operational excellence.
Sreevidya Arramraju
ServiceNow Associate Technical Architect
Sreevidya Arramraju has over 13 years of experience in ServiceNow platform architecture and technical delivery, specializing in secure, enterprise-grade solutions. She excels at translating complex business requirements into robust platform features across ITSM, HRSD, CSM, Integrations, and CMDB, while enabling key capabilities such as Subscription Management, Data Archival solutioning, CWM, ServiceNow & Teams Integration, and ServiceNow & Microsoft Copilot Integration. Sreevidya is adept at building and automating ITIL workflows using best practices under Agile methodologies, with strong experience in ETL, SLAs, Flow Designer workflows, and modern dashboarding via Performance and Platform Analytics. She has experience supporting platform upgrades and clones, while actively expanding her technical expertise into foundational Now Assist workflows to deliver generative AI capabilities and features across the platform.
Kamran Shahid Ansari
Associate Lead Consultant
Kamran Ansari has over 12 years of experience in content strategy, marketing, and alliance, with a strong track record of driving business growth. He excels at aligning stakeholders, delivery, and leadership to ensure the seamless execution of strategic initiatives. Kamran is adept at developing impactful marketing communications and fostering client relationships. He brings a collaborative approach across cross-functional teams, translating business objectives into actionable solutions.
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