Beyond ERP Support: User Experience and Productivity with AI

ERP Support and Conversational AI

ERP support queues across different businesses likely have similar issues – how to answer the same repetitive questions (and the need to answer them promptly), how to reduce the backlog of support tickets, how to do both of the above with a small team, and deliver instructions quickly and efficiently when the answer is disparate and based on email, files, and the support team member’s memory.

All of that results in prolonged wait times for your users, your highly skilled staff answering pointless Level 1 questions rather than doing more productive work, your support expenses increasing, and productivity suffering on both sides of the support request.

In this on-demand webinar, YASH QAD experts show how Apex Assist, YASH’s conversational AI module, addresses these issues by instantly answering repetitive questions, providing guidance on screens, and assisting with Level 1 support, thereby providing immediate support and freeing up expert resources.

What You’ll Learn

This session will help you discover:

• Where most of the time for ERP support is surprisingly spent
• Support tasks you can easily automate with AI
• How AI handles what, how, and when questions and helps users complete live transactions with them
• Apex Assist: view the support ticket resolution process
• An AI support tool that helps re-balance the task burden for AMS support
• Ideas that can be implemented in AMS QAD for immediate benefits