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IT Service Management.
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IT Service Management , ITIL , ITIL Best Practices
ITIL for Non-IT Organizations
By Lakshmi Nanduri
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Frameworks , IT Service Management , ITIL
ITIL – Demystifying Misnomers and Misconceptions
By Lakshmi Nanduri
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Information Technology Infrastructure Library , IT Service Management , ITIL
The ‘IS’ and ‘IS-NOT’ of ITIL – A Cursory Look @ Some Popular Misconceptions
By Lakshmi Nanduri