Beyond Go-Live: Why a Strong Workday Support Strategy is Critical for ROI

With its comprehensive HR, finance, contracts, and IT management solutions, the Workday platform has become a popular enterprise system for global companies, including Netflix, General Electric, Bank of America, and Visa. However, realizing its full potential requires more than go-live success.

Organizations need more than features and functionality in a constantly transforming digital environment—they seek reliability, agility, and continuous user engagement. The real ROI comes from sustained adoption, seamless support, and progressive optimization. Workday subscribers must look beyond deployment milestones to align their services with the business, maximizing agility and strategic advantage.

Organizations subscribing to Workday can unlock the platform’s long-term value by executing support strategies that ensure constant relevance and resilience in challenging industrial landscapes. Application-managed services (AMS) help with this.

How to Go Live and Thrive

Facing cost constraints and skill gaps, many organizations are rethinking what comes after the launchpad when they undergo a Workday-enabled transformation. As the pace of change becomes increasingly dynamic, it is difficult for their internal support teams to maintain complex cloud applications. And third-party service providers hired to augment IT staff usually handle routine tasks like addressing user queries and managing tickets. However, these options cannot always meet the needs of digitally maturing businesses that require regular software updates. This lacuna between cost control and value generation has led to next-gen AMS for Workday.

Leveraging AMS by a Workday Advisory Partner, an organization embeds continuous improvements into its processes by integrating domain and industry talent, technologies, and digital transformation know-how. The AMS support focuses on delivering measurable outcomes while enabling companies to innovate progressively, expedite growth, and manage risks confidently.

Making Every Day After Launch Count

The shift from relatively static service-level agreements to new ROI-focused managed services allows organizations to optimize their software investments. In the same light, successful AMS support for Workday is built on the pillars of:

1. Health Assessment and User Adoption

A 360-degree health check provides a holistic view of the organization’s Workday solutions to ensure lasting impact across human capital management (HCM), financial management, and other business functions. An experienced managed service provider (MSP) providing Workday AMS evaluates configuration, data integrity, and process efficiency to fine-tune the platform, synchronizing it with evolving business needs. Data integrity checks ascertain the accuracy and consistency of foundational data, such as worker records, organizational hierarchies, and financial dimensions, to maintain reliable reporting and compliance. For process efficiency, the MSP delves into Workday-delivered business process flows, step timings, and integration capabilities to look for friction points, if any. The insights enable targeted refinements that boost usability, agility, and alignment with business goals.

MSPs also provide role-based training and in-app guidance to ensure smooth user adoption that fosters confidence and engagement with new setups. They gather feedback, monitor usage patterns, and drive user satisfaction to boost confidence and productivity for constant upgrades in business performance.

2. Rapid Stabilization

During the health check stage, if the AMS team finds misalignments or underutilized features that hinder throughput, they are promptly addressed to support strategic goals across HR, finance, contracts, and IT functions. Rapid stabilization aims to minimize the time to go to a business-as-usual state after going live and realize the ROI expected from the Workday transformation program. Ensuring efficient transition management, the AMS team facilitates its clients’ quick transition to a steady phase of modernized business operations.

3. Regular Updates

Due to their talent crunch, several businesses skip implementing Workday’s optional releases and choose to adopt only mandatory updates – they unwillingly cut corners and forgo the significant value that can come from automation, performance tune-ups, and better user experience. AMS professionals review each release, identify the enhancements for enterprise systems, and conduct regression testing to confirm that the new code does not break existing functionalities. They deploy the updates securely, ensuring minimal disruption, and provide change management support to drive unhindered user adaptation.

4. End-to-End Support

Transformation is an ongoing process. MSPs deliver always-on optimization for the Workday ecosystem, combining their robust platform expertise with the latest cloud, automation, and AI tools. An MSP optimizes Workday to meet changing business priorities through constant monitoring, configuration refinements, governance reviews, and advisory services. Whether scaling to new geographies, improving reports, or adjusting to new regulations, the team’s continuous support is structured to deliver sustained competitive advantage. Customized dashboards and analytics also help leadership make quicker, data-informed decisions.

Building Enduring Success on Workday with YASH

As a seasoned Workday Advisory Partner, YASH Technologies enables organizations to turn their managed services support into a powerhouse of value delivery. Whether applying automation to expedite the financial close process or analyzing human capital management operations to create better employee experiences, we help our clients avoid concerns before they become disruptive incidents or defects in their business functions.

Harnessing our end-to-end integrated service delivery model and proprietary tools, we empower companies like yours to realize the next level of business outcomes from Workday-enabled innovation, no matter where you are in your digital transformation journey.

YASH is committed to giving you the most out of your Workday solutions as soon as you go live. To book your consultation, connect with us at https://www.yash.com/coe/workday/

• Workday Optimization
• Workday ROI
• Workday Support Strategy