YASH Technologies Achieves 90% Reduction In Incident Rates For A Building Materials Manufacturing Behemoth Through SAP Application Management Interventions
Our client embarked on a greenfield implementation of SAP ECC systems to revamp their IT landscape and drive enhanced business value. However, they faced a substantial gap between the promised value and the actual delivery by their implementation partner. This misalignment threatened to disrupt their ERP deployment timeline, potentially impacting the business’s bottom line.
In response to these challenges, the client sought a capable technology support partner to help them:
- Address structural system adaptation and stabilization challenges associated with their SAP ECC greenfield implementation.
- Secure 24×7 support for their SAP technology landscape worldwide.
- Collaborate with their implementation partner to resolve issues and align the ERP deployment with the established timeline.
- Implement industry best practices to resolve recurring issues and enhance system stability.
- Keep their SAP ecosystem up-to-date with periodic updates and improvements.
- Lead documentation efforts and propel training programs for key system users.
Given YASH Technologies’ robust credentials in SAP Application Management, we were the natural choice for the support role the client needed. Our approach included:
- Comprehensive assessment of the ongoing implementation, identifying areas for support interventions to improve outcomes
- Establishment of a trilateral operations framework involving YASH, the existing implementation partner, and the client’s in-house tech team
- Formation of a team of highly skilled SAP consultants dedicated to mission-critical implementations and managing newly deployed systems
- Detailed analysis of the client’s existing system, evaluation of current challenges, and development of a strategic roadmap for SAP ERP takeover and management
- Close collaboration with stakeholders during Wave 3 and Wave 4 of the implementation
- Assistance to the client in going live with the new application package
- Development of multiple test scripts to facilitate regression and functional testing
- Proactive establishment of an end-user training program and creation of relevant training content
- Reduction of a massive backlog accumulated during implementation by over 65% in a short time
- Optimization of operational task flows to improve system availability and reduce exception rates, utilizing ServiceNowTM and industry best practices
- Expansion of the client’s ServiceNowTM instances to include modules beyond Incident Management
- Introduction of continuous improvement initiatives, leveraging automation and process simplification, optimization, and standardization
- Sustained innovation, enabling the adoption of technological enhancements like Robotic Process Automation (RPA), Digital Manufacturing, Digitalization, Cloud Migration, and Data Governance