Success Story.

Transforming QAD Support with the Apex AI Assist Module for a Leading Global Automotive Manufacturer

A leading global automotive manufacturer running QAD Adaptive ERP across multiple production sites partnered with YASH Technologies to make its extensive QAD knowledge base easier to access. By implementing Apex Assist, the client enabled users to ask natural-language questions and receive contextual, documentation-aware guidance across QAD Financials, Manufacturing, Purchasing, and other prioritized areas.

Client Objectives and Challenges

The client’s extensive QAD knowledge base had become difficult to navigate, with users often spending significant time searching through lengthy guides or relying on experienced QAD consultants for routine questions. Key challenges included.

Time-Consuming Knowledge Search
Routine questions required users to locate documents, review multiple sections, and interpret instructions

High SME Dependency
Experienced consultants were frequently needed for recurring how-to questions, creating support bottlenecks

Different Question Types
Users needed both end-to-end process guidance and targeted answers around menus, fields, and transactions.

Time-Consuming Knowledge Search
Routine questions required users to locate documents, review multiple sections, and interpret instructions

Delayed Routine Resolution
Simple questions entered the support cycle even when answers were already available in approved documentation.

Fragmented Accessibility
QAD guidance was distributed across multiple functional areas and documentation sources

The Solution

YASH Technologies implemented Apex Assist, an AI-powered assistance solution for QAD Adaptive ERP. It enables users to access approved QAD knowledge through simple, natural-language questions, providing relevant guidance without requiring users to search through documentation or immediately depend on an SME.

Engagement Highlights

• Conversational QAD Assistance: Natural-language support for how-to and functional questions.
• Documentation-Aware Responses: Answers grounded in approved QAD knowledge sources.
• Process & Transaction Guidance: Step-by-step guidance, navigation, menus, and fields.
• Intent-Specific Retrieval: Tailored retrieval for process and targeted QAD queries.
• Multi-Module Access: Covers QAD Financials, Manufacturing, Purchasing, and more.
• Support Ticket Deflection: Resolves routine queries through self-service before L1 support.

Business Benefits

40–60%

Potential reduction in routine L1 support workload

50%+

Potential deflection of eligible routine queries before they reach the support queue

Reduced SME Dependency

Freeing senior resources to focus on complex issues

Faster Task Completion

Through timely access to process steps, navigation guidance, and field details

Expanded Knowledge Access

Across prioritized QAD functional areas as the knowledge base grows.

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Categories:

• QAD