Success Story.

A global pharma leader transforms operation & proactively manages data and technology with YASH’s Infrastructure Management Service

The client is a global player with 70 years of experience aiding in discovering, developing, and safely producing new drug therapies. With 100 locations worldwide, they cater to specific product needs for various organizations in pharmaceuticals, biotechnology, agrochemicals, government, and academic Organizations.

The Challenge

The client’s extensive global acquisitions resulted in a 60% increase in users, business applications, and infrastructure, presenting a variety of challenges, including data center sprawl, multiple monitoring tools, legacy Citrix and VM infrastructure, high backup failures, outdated firewall solutions, unpatched and outdated systems, missed SLAs, and end-of-life devices and infrastructure applications.

The Solution

YASH took over, conducted inventory mapping, and rolled out delta patches in three cycles without any downtime. Under YASH’s management, all workstations and servers were successfully patched, bringing the Infrastructure to N-1 patching within a year. YASH also consulted, designed, and implemented enhancements to improve operations quality and user experience.

Business Impact

98.05%

SLA met with YoY improvement

40%

backup failure reduction

45%

lower maintenance cost after transformation

70-80%

fewer outages

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Categories:

• IMS