Success Story.

PowerApps Portal Implementation for a Global Dairy Leader

The client is a renowned American company specializing in dairy ingredients and nutrition products, with a global footprint. They are especially known for producing premium mozzarella cheese and whey protein, supplying top-quality dairy products to food and nutrition companies worldwide.

Industry Headquarters Project Technologies

F&B USA Microsoft Azure, Power Apps

Industry	Headquarters	Project Technologies
F&B	USA	Microsoft Azure, Power Apps

Business Challenge

The client’s marketing team needed to provide Gold Club members with secure, self-service access to account information, rewards history, and purchase history—data stored in Salesforce. Previously, customers lacked direct access, relying heavily on support personnel for information retrieval, which led to inefficiencies and delays.

Solution

YASH Technologies delivered a PowerApps Portal, enabling Gold Members to seamlessly view and update their information securely. The project was completed within a tight 2-month timeline.

Key Features:

Azure AD B2C Authentication: Ensured robust security and a smooth user experience.
Power Automate Flows: Optimized data exchange between the portal and Salesforce.
User-Friendly Design: Focused on intuitive interfaces and best practices for security and session management.
Comprehensive Functionality:
- Gold Member invitation, registration, login, and authentication.
- Forgot/Reset Password functionality.
- Customer Volume Page: Displays volume-related data from Dataverse.
- Customer Reward Page: Shows rewards data.
- My Details Page: Allows updating customer data to Salesforce.
- Automated Salesforce Data Update/Scheduler.
- Email notifications for password resets and contact information updates.

Benefits

Enhanced Customer Engagement

Gold Members now have a user-friendly platform to securely access and update their information.

Operational Efficiency

The solution streamlined internal processes and reduced dependency on support personnel.

Real-Time Data Access

Members benefit from immediate access to up-to-date account, rewards, and purchase information, improving satisfaction and decision-making.

Improved Data Accuracy

Direct updates by members minimize manual intervention, reducing errors and ensuring data integrity across systems.

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