YASH - Bringing healthcare to the fingertips of patients through tech
With an increased reliance on mHealth and telehealth during the pandemic, doctor-patient relationships have shifted from conventional models. To keep up with the pace of the change, our client wanted to develop a patient and device management tool on Salesforce harnessing lighting community templates, where patients could register and view device information along with data synced back with the help of Salesforce.
Firstly, the task was to build end-to-end customization for patient management systems. This included a community app on lightning that patients could use to view or update device information and create apps based on specific user groups' requirements, including physicians, product support teams, customer service personnel, inside sales teams, etc. This also necessitated customization of the sales and service clouds.
Secondly, to access device data, there was also a need to build an integration with the device’s app. The MuYash tenant Community app, where apps can be configured for multiple company devices, was the point of integration.
YASH - The perfect partner
With a clear understanding of the client’s intricate involvement, we developed the lightning service community template with a self-registration feature while adhering to the required branding guidelines of multiple units for their product-specific community pages.
We also provided the client access to the lightning community via a single sign-on mechanism, enabled by integrating the client’s active directory with Salesforce Identity connect, and managed the project throughout the entire SDLC lifecycle.
Delivering more than the promise
YASH delivered enhanced user experiences and customer delight apart from checking off all business requirements. The client connected with a broader group of users, including patients, product support reps, physicians, and customer service representatives. With increased loyalty and brand recognition, the client was able to go above and beyond in achieving more than their expectations.