Increasing efficiency of a global European bank by automating manual processes
Headquartered in Germany, the client is a large financial company with presence across 58 countries.
The client wanted to simplify the management of its 5000+ applications and rationalize the oversized portfolio of its application and network monitoring tools.
Given the diverse IT landscape, managing multiple vendors led to an increase in costs of administration and monitoring. All the workforce IT requests including password resets, email issues, video communication issues, and more, were centrally routed through a help desk, which was burdened with a long list of issues that needed to addressed on priority. The need therefore, was to automate the business processes to not only eliminate root cause issues, but also increase efficiency and productivity while we were at it.
After thoroughly understanding the needs of the client, YASH team of consultants formed dedicated Project Optimized Development (PODs) teams to work as an extended IT arm of the client on multiple fronts. These POD’s had industry-leading skills to meet and resolve key business issues and formulate solutions for different pain areas of the client. Each POD was assigned a defined business workflow process for automation. Utilizing the client’s development infrastructure, the POD’s were able to automate multiple processes including Telemetry, Skype for business, and EUP or End User Production.
A single customized cockpit to monitor over 5000 network and system applications instead of multiple systems. Automating business processes not only led to increased end-user satisfaction, automating password resets also increased significantly, leading to direct cost savings in the service desk. The POD model of YASH provided a flexible resource model with optimized costs and high quality of deliverables. Finally, a continuous knowledge transfer to a flexible pool of bench resources addressed peak resource demands of the client projects.