Job Title: Delivery Manager Cloud & IMS
Employment Type: Full-Time
Location: San Antonio, TX
Primary Skills: Delivery Manager Cloud & IMS
About YASH Cloud & IMS Services
Our cloud & IT infrastructure service offerings are following:
Core Infrastructure Services
Cloud Infrastructure Services
Intelligent Business Services Monitoring (Enterprise Monitoring Services)
Unified IT Experience Desk (IT Service Desk)
Digital Workplace Services
Manage delivery team to provide single point of ownership for the service delivery of Infrastructure Management Services across our IMS offerings.
Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for the overall delivery in the region
Participate in the solution development & validation phase of bid life cycle.
Participate in organizational activities like recruitment, planning and budgeting exercise.
Responsible for people management with specific reference to managing the growth and development of the people working in the team.
Responsible for the financial parameters he manages through cost of delivery initiatives, pyramid management, people rotation, managing operations costs like shift ratio, automation, shift left etc.
Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency
Manage delivery of technical design/proposal preparation and/or approval on change orders
Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of service delivery
Manage issues and risks across multiple customers
Responsible for targeted customer satisfaction
Responsible for running an ITIL compliant operation and enforcing security and compliance requirements as per customer needs
Work closely with resourcing team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue loss
Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement
Customer retention and expansion of services through delivery excellence and excellent client relationship
Ensure prompt communication to customer in case of delays with adequate supporting reasons for the delay
Identifies and escalates any scope change, potential risks and issues in delivery to appropriate stakeholders.
Driving various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase Scheduling & Planning Project requirements.
Ensuring continuous improvements in service levels by implementing the best practices
QUALIFICATIONS & SKILLS:
Over 12 - 15 years of IMS service delivery experience
Experience working with geographically dispersed delivery teams and directly with clients
Proven track record as a PM lead in implementing technical projects
Experience working with sales teams as an interface for customer interaction
Proven track record in managing IMS technical delivery across all IMS towers with India based delivery organization for global customers
Strong interpersonal skills including mentoring, coaching, collaborating, and team building
Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
To work under minimal supervision and should be Self driven
Ability to articulate how business issues may impact overall IT architecture and planning.
Capacity to think creatively, yet pragmatically.
Good skills on preparing Project Presentations and documentations.
Strong sense of ownership
Ability to deal with pressure and ambiguity
Ability to take initiative and work independently
Eye for detail, diligence
Ability to show ?????thought leadership????? in client meetings and connect with clients
Familiarity with new age technologies, tools and ability to learn technology quickly
Should be comfortable in the role of a ?????Mentor?????
Focused on the needs of his team and the client
Seeks to continuously develop skills and knowledge in himself and others
Bachelor's degree is a must.
ITIL Foundation certification - MANDATORY
ITIL Service Operations Certification - GOOD TO HAVE