In this insightful episode, Kamran discusses the reasons behind the failure of most AI initiatives on ServiceNow with Jan Pennel. With capabilities like Now Assist, AI agents and agent orchestrator, there is just so much you can do on the platform but Jan brings up the elements that decide whether a project will succeed or fail.
With real-life examples of customers, Jan gives practical insights into determining your AI readiness, enhancing your ServiceNow platform and building a roadmap for sustainable business value creation, not for rework.
What You’ll Learn:
- Why AI initiatives fail without a strong ServiceNow foundation.
- The impact of poor data quality and outdated workflows on AI performance.
- The three essentials for AI readiness: data, workflows, and governance.
- The four stages of ServiceNow AI maturity. A real-world example of successful AI transformation.
- Why an AI Readiness Assessment is the first step to long-term success.
Episodes
Host and Speaker
Janet Pennel
Janet Pennel has over 25 years of experience in digital transformation, enterprise technology, and business consulting, with a proven track record of driving business outcomes. She excels at leading organizational transformation, aligning technology with strategic objectives, and helping customers maximize the value of the ServiceNow platform. Janet is adept at building trusted client relationships and delivering impactful business solutions. She brings a collaborative approach across cross-functional teams, enabling organizations to achieve sustainable growth and operational excellence.
Kamran Shahid Ansari
Kamran Ansari has over 12 years of experience in content strategy, marketing, and alliance, with a strong track record of driving business growth. He excels at aligning stakeholders, delivery, and leadership to ensure the seamless execution of strategic initiatives. Kamran is adept at developing impactful marketing communications and fostering client relationships. He brings a collaborative approach across cross-functional teams, translating business objectives into actionable solutions.