From GCCs to Business Orchestrators: AI at the Core
From GCCs to Business Orchestrators: AI at the Core
AI Core Talks featuring YASH & 3AI
For two decades, Global Capability Centers have been built to execute: tickets closed, configurations delivered, capacity measured in FTEs against a defined scope. AI is steadily dissolving that logic. As intelligent systems absorb routine execution, predict failures before they surface, and translate business intent into system change, the scarce human capability shifts from performing individual tasks to connecting people, data, and systems into a business outcome.
In this episode of AI Core Talks, host Nandakumar (NK) Ramaiah is joined by Shishir Choudhary, Global Business Head for GCCs at YASH Technologies, for a first-principles conversation about what this means for the future of work, and whether the GCC is positioned to move from global back office to the business orchestration layer of the enterprise.
What you’ll take away
- Why work is shifting from tasks to outcomes and why traditional skill taxonomies are falling short.
- What the business orchestrator role looks like and how it turns AI-led initiatives into delivered capabilities.
- Why domain knowledge alone isn’t enough and why the future belongs to people who combine domain and technical depth.
- How AI is reshaping application support from self-healing systems to predictive failure detection and leaner L1/L2 operations.
- Discover the three capabilities GCCs need to build for the future — data context, domain expertise, and technical depth.
- How decision rights are earned in an AI-led workplace and why accountability must grow with orchestration
- Why tier-2 and tier-3 cities could become talent powerhouses, giving professionals the stability to build deeper domain expertise.
Episodes
Host and Speaker
Shishir Choudhary
Shishir is a seasoned technology and transformation leader with over two decades of experience driving large-scale transformational initiatives across diverse industries and technology landscapes. At YASH, he leads the GCC business, helping organizations navigate the complexities of modern IT, from evolving technology and talent challenges to architectural decisions and global workforce strategies. He works closely with customers to shape efficient IT strategies, manage multi-geography initiatives, and build flexible, future-ready workforce models.
Nandakumar (NK) Ramaiah
Nandakumar (NK) is a renowned AI and technology thought leader and advisor with extensive expertise in Artificial Intelligence, Data Engineering, Product Engineering, and Bespoke Platforms. As Co-founder & CTO of 3AI, India’s largest platform and marketplace for AI and Analytics leaders and professionals, NK brings deep industry perspective to the evolving AI landscape. He advises leading organizations on AI strategy and adoption, helping them navigate the opportunities and challenges of building AI-ready businesses.