Let's talk

The last few months have transformed the way we use to work. People working from home has increased complexities in managing technology landscape effectively. The small and medium size enterprises are the worst hit because IT support teams are lean and are hard-pressed managing multiple requests from different stakeholders. This affects enterprise’s ability to focus on real business priorities to drive innovation and grow their business.

Typical roadblocks in providing seamless IT support and enhanced performance

Inability to reduce IT support costs and optimization of run costs

Delays in issue resolution forcing multiple follow-ups on existing tickets

Undefined IT service desk processes and policies without properly defined SLAs


Difficulty in managing IT support due to reactive approaches to critical issues

Lack of real-time visibility of service desk performance to support agile decision-making

Shared IT Service Desk Offerings

  • icon Predefined SLA's with practical ITIL-driven framework and in-built best practices

  • icon Plug-N-Play Model without any cost of setting up an IT service desk

  • icon Service catalog-based support

  • icon 24*7*365 support based on business need or customized support hours

  • icon Automated call routing, ticket Scoring, and quality management

  • icon Choice of Pricing models - Ticket based / User based / Hour based / Hybrid

  • icon Live Chat Translation with 100+ Global Languages

  • icon Intelligent Call routing based on types of agents, skills, and more

  • icon Dynamic Dashboards offering a real-time view of Service Performance