The last few months have transformed the way we use to work. People working from home has increased complexities in managing technology landscape effectively. The small and medium size enterprises are the worst hit because IT support teams are lean and are hard-pressed managing multiple requests from different stakeholders. This affects enterprise’s ability to focus on real business priorities to drive innovation and grow their business.
Inability to reduce IT support costs and optimization of run costs
Delays in issue resolution forcing multiple follow-ups on existing tickets
Undefined IT service desk processes and policies without properly defined SLAs
Difficulty in managing IT support due to reactive approaches to critical issues
Lack of real-time visibility of service desk performance to support agile decision-making
Predefined SLA's with practical ITIL-driven framework and in-built best practices
Plug-N-Play Model without any cost of setting up an IT service desk
Service catalog-based support
24*7*365 support based on business need or customized support hours
Automated call routing, ticket Scoring, and quality management
Choice of Pricing models - Ticket based / User based / Hour based / Hybrid
Live Chat Translation with 100+ Global Languages
Intelligent Call routing based on types of agents, skills, and more
Dynamic Dashboards offering a real-time view of Service Performance
No upfront investments for setting up IT Service desk
Access to best of breed tools and features
Pay-As-You-Go pricing model giving visibility into monthly spends
Drive innovation, automation and transformation to enhance end-user experience