YASH Field Management Services | Logistics and Customer Retention

Join Roundtable Field Service Management in the Digital Era13 ^th May 2021 | 1:00 to 2:00 PM ET

How quickly and well have you been able to adapt your services to global uncertainties, market volatilities, and rising customer expectations?

Technology adoption rates have soared, creating major cultural shifts at organizations. Experiential and quality services have proven to be a sustainable competitive advantage by ensuring no gaps in the knowledge chain and increased productivity.

SAP Field Service Management enables efficient resource management and tracking and managing of field operations. With SAP FSM solutions, organizations can automate service workflow processes, increase workforce efficiencies, minimize revenue leakages, enhance cash flow and service delivery quality.

About the speakers

Moiz Neemuchwala

CTO
Rite-Hite

Aaron Czapiga

Service Leader
Johnson Controls

Jeff Bonnell

Director, SAP DSC & IAM SAP

Ramesh Kumbum

Director, Field Service
YASH Technologies

John Gretter

VP - SAP Services
YASH Technologies

Are you facing any of these challenges in implementing a customer and agility-first FSM strategy?

Understanding your business needs to develop an effective solution.
Addressing customer expectations with a quick TAT and avoiding service delays.
Finding skilled experts to deliver fast and high-quality technical support.
Effective workforce management, timely scheduling, and data management

SAP Field Management Services ensures efficient logistics management and drives customer retention by enabling inventory management, real-time communications, scheduling, service delivery optimization, and fulfillment of essential back-office tasks. Organizations can also analyze customer information, service histories, and analytics to gain insights into customer behavior and strategize customer retention accordingly.

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SAP Field Services Management

Crowd Service

Customer Self Service

Planning & Dispatching

Mobile Field Service Management

Smartforns & Feed back

Analytics & Reporting

IOT Enabled Field Service

Key services

Trigger – Process begins with a trigger via phone, email, and customer portal of a service order.
Back Office – Next, the Back Office creates and releases a service order.
Scheduling – Use advanced scheduling so that the best technicians are assigned
Mobile Field Service- Get real-time push alerts on the mobile app to assign technicians
Service Order Closure & Billing – Ensure transparent reporting & invoicing post-service order closures

SAP FSM services simplifies field operations business processes by reducing logistics and costs while focusing on increasing customer satisfaction. Our services help improve on-field workers' efficiencies, enhance professionalism, drive resource optimization, provide higher accuracy in workflows, and foster better coordination between teams. We ensure that your organization is well-positioned to transform field operations with no miscommunications and delays, ensuring valued customer experiences.

SAP FSM can be effectively integrated with SAP ECC CS/S4HANA CS & CRM Service management to automate business processes.

With the growing pressure of customer demands and field operations complexities – SAP FSM services provide your organization with the competitive advantage you are looking for.