Webinar Series: Elevating Customer Satisfaction: Delivering Exceptional IT Managed Services Every Time

Brought to you by YASH Technologies
As organizations in the Middle East accelerate their digital transformation journey, Cloud & Infrastructure Service Management must evolve to ensure resilience, automation, and modernization while enhancing customer satisfaction. This exclusive webinar series from YASH Technologies explores the critical factors driving Cloud & Infrastructure excellence, offering regional insights, actionable strategies, and expert-led discussions.

Key Takeaways Form The Modern IT Service Management Playbook:

  • Understand the IT Service Management in the Middle East
  • Learn the Role of Modernization in Delivering Exceptional IT Services
  • Explore how Automation, AI, and the Cloud are transforming IT Service Management Efficiency
  • Business Continuity & IT Service Resilience
  • Drive Customer Satisfaction Through IT Service Excellence
  • Regional Trends & Future IT Service Management Outlook

Meet Our Speaker

Parvez Ali
Parvez Ali

Global AVP - Cloud & IT Infrastructure Services

Gautam Gupta
Gautam Gupta

Country Head, Qatar & Kuwait

Fazal Ahamed
Fazal Ahamed

Practice Head - AIOps, Hyper Automation

Gautam Gupta
Khaled Abden

Senior Information Technology Manager at KFH Takaful

Upcoming Webinars

Cloud Infrastructure in the Middle East: Navigating the Journey to Hybrid and Multi-Cloud

  • Focus: Explore the benefits and challenges of adopting cloud infrastructure in the Middle East and strategies for a successful transition
     
     

The Role of Core Infrastructure in Enabling Digital Business in the Middle East

  • Focus: Exploring the critical role of core infrastructure in supporting the region's digital business initiatives and innovation.
     
     

Ensure Operational Excellence with AIOps based Enterprise
Monitoring

  • Focus: Key considerations for monitoring a dynamic IT landscape comprising infrastructure & applications, augmented by AI based predictive analytics and LLMs.