Organizations intent on achieving higher levels of efficiency should focus on automation to free up to
30% of the support capacity of IT service desks.
Proactive IT Service Desk is a true game changer in this fast-paced Digital World. Extend your bandwidth, simplify your workflow and deliver the best customer service with credible IT Desk services.
In the current digital world, customer satisfaction is directly proportional to the growth of a business and its revenue. YASH's Unified IT Experience Desk is here to serve you a top-notch customer experience by delivering customized and innovative IT Support Desk services aligned to your business goals.
Chatbots, Digital Workforce, and AIGlobal Presence with multilingual support capabilitiesLive Chat Translation (100+ Global Languages)Automated Major Incident Management ProcessImpact Analysis of service requests and incidentsExperience Level Agreements (XLA’s)Proactive support and self-service solutionsService catalogue-led supportLocation preferences – Onsite / Offshore / Nearshore / HybridKnowledge Centered Service (KCS)Quick identification / triagingVoice Biometrics to authenticate end-usersYASH – IT Genie servicesExperienced management framework to reduce D-SAT scoreAlexa, Google, and Apple AI connectors for senior managementAutomated Call routing, Ticket Scoring, & Quality Management.
Hassle-free resolution of customer issues through a strategic and proactive approach to enhance end-user experiences for businesses.
Right people doing the right job, with the right tools at the right time, in addition to AI and automated services.
AI enabled Chatbots and for accelerated incident resolution and real-time customer feedback collection.
Automate the mundane requests and prevent escalations.
YASH Unified IT Enterprise service desk acts as the Single Point Of Contact (SPOC) for any IT service desk-related functions. Our certified IT professionals offer immediate help and ensure that we are within your reach with the best-class solutions.
24/7 live chat facility, customer onboarding & support, end-to-end ownership of tickets, multilingual technical support, and recording of communication between service agents and customers.
leader succeeded in building a seamless IT support culture with YASH's Unified IT Experience Desk