Last updated on November 21, 2019
For any technology adoption, a proof of concept is the usual approach to evaluate the usefulness and effectiveness of the technology. However, RPA is a different ball game altogether. The conventional proof of concept approach does not work because in most cases it is not even clear what needs to be proved.
The unknowns in any RPA roll-out
A case for proof of value in RPA
Organizations must ask a question like whether there is a business case for automation and will it deliver the scale of improvements the company wants to achieve and can that be accomplished with a PoC? Organizations embarking on RPA journey should also look at the proof of value rather than just PoC.
Proof of Value tries takes a holistic look while evaluating RPA. It tries to answer questions such as:
A well-done PoV will help build a strategy to get support from top management for prioritizing this transformation for successful RPA adoption.
How to perform an RPA PoV?
The prove the value of RPA, we need to choose a real-life business process which has just enough technology and organizational complexity that provides an ideal test bed. But not enough to kill the project even before it gets started.
A process involving a complex technology stack. If the process is suitable for considering RPA, then RPA should be able to work with all the technical stacks involved. Starting small and identifying the right cases is critical in making effective RPA business case.
Some characteristics of a good PoV process:
During the entire development, deployment and production phase make copious notes of what went right and what did not meet expectations. It’s better to have a realistic picture and understanding of what are the limitations of the organization, process, technology, and governance now. This will help plan for the large-scale adoption of RPA.
Hitesh Sarda-Vice President – Banking and Financial Services@YASH Technologies
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