Improve your Business Game with SAP Application Management Services

Abstract

YASH Technologies and ASUG co hosted this exclusive webinar for an honest, on par approach to collaborating with a partner for your SAP portfolio needs.

This webinar outlines the following critical factors in an outsourced application management services partnership:

• Defining application management services: core system support + system optimization + system evolution
• Defining boundaries and expectations from a partner
• Outline of different phases in maturing a partner relationship: transition, operations, optimization, evolution
• Key Performance Indicators (KPIs) for system stability, feature utilization, team efficiency and user satisfaction
• Managing knowledge across the user base, internal IT and partner assigned IT team

Get information on:

• A guideline of key practices when working with a partner for SAP AMS
• An outline of the key metrics and KPIs that an organization should look for across various stages of their AMS evolution
• Two customer examples from leading global companies of how to avoid penalties and tee the relationship up right

Presenter:

RK Vilayannur VP,
SAP Solutions and Services for YASH