The term ‘robotic process automation’ would automatically evoke the image of a mechanical robotic arm working with ultra-precision, planting chips in CPUs in less than a second and dispatching them away in a flurry down the assembly line. In a much similar way, RPA is all about software designed and implemented for ‘functioning as a robot.’
What are the leading RPA tools :UIPath:
UiPath is Windows desktop Robotic Process Automation (RPA) Software
SAP automated data entry
Legacy application integration
SAP screen scraping
Blue Prism Robotic Automation Software Platform. It explains how the technology is used by accredited operational business teams to rapidly and cost-effectively build process automation
Automation Anywhere software is used to automate any process end-to-end. It has advanced cognitive bots that learn as they work, and analytics that can change the way you operate
What are some typical RPA use cases?
RPA can be used in
Sales & Distribution (SD), Human Capital Management (HCM) and Supply Chain (SCM)
Financial Services and Banking
Automate data validations, data migration between banking applications, customer account management, report creation, comparing mortgage values between cities, form filling, financial claims processing, updating loan data and backing up teller receipts.
Technology / Software
Hardware and software testing for functional, load and mobile performance.
Collecting and consolidating data from client phone systems, backing up information from client systems, uploading data, extracting data about competitor pricing, phone manufacturing information, etc.
ERP Automation, automation of logistics data, data monitoring, product pricing comparisons.
Populating subcontractor forms, verification processes, integrate legacy systems with newer systems, automating daily reports.
Patient data migration and processing, reporting for doctors, medical bill processing, insurance data automation and claim processing, triggering emails from medical billing systems, claim status and eligibility automation, and patient record storage.
Competitor pricing analysis, guest data processing, data verification, payment processing, user account creation.
Extracting product data from manufacturer’s websites, automatic online inventory updating, importing website and email sales.
Procure-to-pay: Automate the transactional work related to obtaining and routing items, and ensure data flows seamlessly between systems.
Quote-to-cash: Expedite sales processes, automating quoting, pricing, order management, invoicing and payment.
HRM Automation: Automate payroll and benefits administration, compliance reporting, and more.
Claims Processing: Automate administrative and customer service activities related to receiving, reviewing, analyzing and remitting claims.
Consumer Goods: Order processing, data entry, resolution consulting, claims processing, FTP automation, incentive claims processing
RPA is the new buzz word in the industry, but the quick-win is RDA (Robotic Desktop Automation) or attented RPA, allowing industries to unleash their full potential. RDA optimizes the employees work by simplifying, automating and integrating the technologies and processes on the desktop. Using Robotic Desktop Automation, organizations can deliver faster, more seamless transactions that accelerate employee productivity.
Another important aspect of RPA is workforce intelligence, which uses robotic automation to understand especially how sales and service agents work and how the apps and processes work for them. By combining these insights with CRM performance data, organizations have the unprecedented ability to not only identify masked inefficiencies but also realize how they directly affect agent performance and customer experience.
The ultimate goal of robotic automation is an improved customer experience and operational excellence through increased efficiency, performance, and agility across the organization.
Suresh Suravarapu S4 HANA, BI Analytics, EIM, BIBO, BI Consultant @YASH Technologies
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